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Support Manager - Nationwide

Reference  
IBWD08
Location  
Category  
Type  
Permanent
Salary  
Competitive
Salary Frequency  
Annum

Willmott Dixon is currently looking to recruit for a Support Manager this role will be based Nationwide. The main purpose of the role is to manage and lead a support team, comprising of helpdesk and field support. Dealing with support issues that affect the business, reporting these through the IS monthly management meeting report. To effectively manage support projects into the business. 

The successful applicant will ideally have recent experience of managing remote field support teams.

Key Responsibilities:

  • Develop, motivate and retain staff within the team.
  • Effectively and efficiently provide desktop assistance , support and cover to all business unit users using helpdesk logging system.
  • To ensure the status of the teams asset registers. 
  • Liaise as necessary with other teams within the department. 

Essential & Desirable Criteria

Successful Candidates will possess solid commercial IT experience gained in a support environment, in a team leader or managerial position such as a Service Desk Team Leader / Helpdesk Manager / Field Support Manager. Experience should be backed by relevant formal demonstrable qualifications. 

In addition they will have demonstrate strong trouble shooting skills and a rational approach to problem management. Excellent communication skills are a prerequisite as is the ability to work on their own initiative and as part of a team. Full UK Driving Licence essential. 

Technical
Proven Experience of:
• Windows 7 
• Active Directory 
• Project Work 

People
Proven Experience of:
• Managing a team of technical staff
• Proactively liaising with staff in a non-technical manner 
• Managing difficult users 
• Resolving conflict 

Information 
Proven Experience of:
• Reading and accurately interpreting technical specifications and plans 
• Ensuring support teams understanding of IT protocols and procedures 

Qualifications and Memberships

Essential:
ITIL Foundation
MCP or equivalent in latest OS
MBCS

Desirable: 
MCSE
Prince 2 Foundation

Personal Qualities

Self Awareness 
You will be able to:
o recognise your own strengths and limitations, play to your strengths and use strategies to minimise the impact of your limitations,
o reflect regularly on your own experiences and performance, and constantly seek to improve,
o model behaviour that shows respect, helpfulness and co-operation,
o respond positively and with resilience to setbacks,
o understand people's needs and motivations and adapt your personal style accordingly.

Relationship Focused
You will be able to:
o recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people's energy towards a common goal,
o make best use of available resources and seek new sources of support when necessary,
o state your own position and views clearly and confidently in conflict situations,
o share, and encourage others to share, information and knowledge,
o recognise the importance of relationships and build these across the organisation,
o understand and address stakeholders' needs,
o identify your customers needs and expectations and strive to deliver them.

Delivering Objectives
You will be able to:
o prioritise and plan to deliver agreed objectives,
o present plans clearly, concisely, accurately and in ways that ensure understanding,
o constructively challenge the status quo and seek better alternatives,
o recognise changes in circumstances promptly and adjust plans and activities accordingly,
o take personal responsibility for making things happen,
o find practical ways to overcome barriers,
o manage multiple demands without losing focus or energy.

Managing Others
You will be able to:
o set demanding but achievable objectives for yourself and others,
o make and implement difficult and/or unpopular decisions,
o show integrity, fairness and consistency in decision-making, monitor the quality of work and take appropriate corrective action, where necessary.

Willmott Dixon embraces diversity in the work place.

Willmott Dixon is one of the largest privately owned Construction businesses in the UK. Our unique selling point is our people. We are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.

 

Willmott Dixon has very recently been awarded 14th place in the Sunday Times Best Companies Top 100 to work for and is the first major contractor and developer to win a Queen’s Award for Enterprise in the category of sustainable development. We have also been recognised for outstanding investment in communities with a CommunityMark from Business in the Community.

 

We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, company car or car allowance, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognize and reward your achievements.

 

* Benefits may vary dependent upon the role and type of employment contract.