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IT Services, Enterprise Platforms - Back Office Application Management Team Leader

Reference  
142199
Location  
Category  
Type  
Permanent
Salary  
Competitive
Salary Frequency  
Annum

What impact will you make? The Opportunity

The Back Office Application Management team leader (at Assistant Manager grade) will lead and develop a new team in the ITS function. This is a great opportunity to transform an operational support team into an enhanced application management function, managing applications throughout their lifecycle. This role has a lot of scope to engage and build relationships with many parts of the IT function, business stakeholders and vendors. This is a growth area for the IT function, and there will be scope to steer how the function develops.

 

Role description

The team’s function is to manage applications throughout their lifecycle, including internally hosted, cloud-based, off-the-shelf and bespoke applications. This is a new team and the team leader will play an integral part in the development of the function.

 

The role plays an important part in leading a team that is responsible for application related aspects of designing, testing, operating and improving IT Services. This is a hands-on role, so the candidate will need to balance team leader’s duties with technical engineering and support work. The role is also responsible for developing the skills needed to operate the applications required to deliver IT services.

 

Our IT function is based over multiple geographical locations (including colleagues in India), therefore part of the role will also include managing remote teams.

 

Location

We are open to discussions regarding which of our offices the successful candidate will be based out of. Examples of relevant locations include London, Milton Keynes and Reading.

 

Hours

This is a permanent role. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is interesting as a permanent role with a degree of flexibility then please do discuss with us.

 

To apply for this job please click here

Responsibilities

  • Provide application management services to the business to assist their productivity
  • Identify team development opportunities and development and training plans to increase quality of service to the business
  • Team objective setting and performance management to keep team members engaged and motivated
  • Ability to collaborate, build and maintain relationships with relevant teams and functions
  • Respond to service outages which affect Deloitte’s business operation and reputation, including out of hours escalations as part of a 24 x 7 on-call rota
  • Maintain the performance, availability and security of applications and web services, with a focus on continuous service improvement
  • Maintain technology compliance standards, integration requirements and landing space policy

 

Requirements

 

  • Proven team leadership experience in a dynamic, enterprise environment
  • Able to build solid relationships and collaborate and negotiate amongst multiple stakeholders
  • Strong experience of web technologies, including Microsoft and Apache/Tomcat, LAMP
  • Excellent grasp of application and web architectures
  • Experience in load balancing technologies (F5), DNS, firewalls and VPNs
  • Lotus Domino experience
  • Experience of supporting public cloud, including Azure and AWS
  • Experience of operating under a SCOM environment
  • Sound understanding of the ITIL framework

 

To apply for this job please click here

 

You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

 

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

Applications are an essential requirement of running a business. You can make a difference to our practitioners by ensuring the applications are well managed and continually improving. You can help build a new team to achieve these goals.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?                  

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service.  We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.

 

To apply for this job please click here

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.

 

Requisition code: 142199